c7c7's Privacy Policy

1. Introduction & Scope of Policy

c7c7 is a trusted online betting and casino platform in Bangladesh. We fully respect our users' privacy and are committed to protecting their personal information.

This Privacy Policy applies to every individual who uses the c7c7 platform. When you visit our website, create an account, or use any of our services, you are considered to have agreed to the terms of this policy.

The purpose of this policy is to inform you clearly about what information c7c7 collects, how that information is used, how long it is stored, and what rights you have over your information. We believe that genuine trust can only be built through transparency and accountability.

2. Information We Collect

c7c7 collects various types of information to manage accounts, provide services, and ensure security. This information is divided into the following categories:

2.1 Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address and nationality
• Government ID details (for identity verification)

2.2 Financial Information

• Mobile banking numbers — bKash, Nagad, Rocket
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device details
• Browser type and operating system
• Login time and session data
• Cookie and tracking data (details in Section 6)

2.4 Gaming Activity Information

• Betting history and gaming patterns
• Preferred game categories
• Responsible gaming behaviour indicators

3. How We Collect Information

c7c7 collects information in the following ways:

3.1 Direct Collection

When you register an account, fill in a login form, contact customer support, or complete any transaction, you provide information to us directly. This information is collected straight from you.

3.2 Automatic Collection

When you access our website or use our services, our servers automatically collect certain technical information — such as your IP address, browser details, and the time of page visits. This information is used to improve the site's security and performance.

3.3 Through Third Parties

In some cases, specific information may be collected through identity verification or payment processing partners. In such cases, the relevant third party's own privacy policy applies, and c7c7 uses that information only for the purpose of providing services on its own platform.

4. Purpose of Using Information

c7c7 uses collected information only for specific and legitimate purposes. We never misuse information and do not sell or use it for marketing without the user's consent.

• Account Management: To complete registration, login, and account verification processes.
• Service Delivery: To facilitate betting, gaming, deposits, and withdrawals.
• Customer Support: To process your enquiries, complaints, and assistance requests.
• Security & Fraud Prevention: To detect and prevent suspicious activity, and to manage SSL encryption and security measures.
• Responsible Gaming: To monitor unusual gaming behaviour and help protect users' mental and financial wellbeing.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyse user experience and improve the quality of services.
• Personalised Communication: To send relevant offers and updates, subject to your consent.

5. Sharing & Disclosure of Information

c7c7 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners are contractually bound to protect data confidentiality.

5.2 Legal Obligations

If disclosure of information is legally required as part of a court order, a lawful request from a government authority, or a legal process, c7c7 may disclose it in such cases. Where possible, users will be notified in advance.

5.3 Business Changes

In the event of a change of business ownership or a merger, user data may be transferred to the new managing entity. In that case, data protection in accordance with this policy will be maintained and users will be informed in advance.

6. Cookies & Tracking Technologies

The c7c7 website uses cookies and similar technologies that enhance your browsing experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential Cookies: Required for the site to operate correctly. Without them, login and transactions will not work.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to monitor site usage and improve services.

6.2 Cookie Control

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some services to not work properly.

7. Data Storage & Security

c7c7 takes industry-standard technical and organisational measures to ensure the security of your information.

7.1 Security Measures

• Data transfers are secured through SSL (Secure Sockets Layer) encryption.
• Sensitive information (passwords, financial data) is stored in encrypted form.
• A multi-layer verification system is in place to prevent unauthorised access to accounts.
• Regular audits and tests are conducted to identify security vulnerabilities.

7.2 Data Retention Period

c7c7 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period due to legal, financial, or regulatory obligations.

7.3 Servers & Data Location

User data is stored on secure servers. If any data needs to be transferred outside Bangladesh, this is done while maintaining the protection standards set out in this policy.

8. Your Rights

As a c7c7 user, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request us to correct it.
• Right to Erasure: In certain circumstances you may request that your information be deleted, although it may not always be possible to delete all information due to legal obligations.
• Right to Object to Processing: In some cases you may object to the processing of your information.
• Right to Withdraw Consent: For information processed on the basis of your consent, you may withdraw that consent at any time.
• Right to Data Portability: You may request to receive your information in a structured format.

To exercise any of the above rights, please contact our support team. We generally respond to your request within a reasonable time.

9. Protection of Minors

The c7c7 platform is for individuals aged 21 and above only. We do not knowingly collect information from any minor or allow them to use the platform.

Age verification is a mandatory step during account registration. If we are informed that a minor's information has reached us for any reason, we will take immediate steps to delete that information and suspend the relevant account.

10. Third-Party Links

In some cases the c7c7 website uses third-party services (such as payment gateways). These third parties have their own privacy policies and c7c7 is not responsible for their collection or use of information.

When using payment services, you are advised to read the relevant service's own terms and conditions and privacy policy. c7c7 can only guarantee the protection of your information within its own platform.

11. Policy Changes

c7c7 reserves the right to amend or update this Privacy Policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• By publishing a special notice on the website.
• By sending a message to your registered email address.
• By updating the "Last Updated" date at the top of this page.

If you continue to use c7c7 services after any changes, it will be considered that you have agreed to the new policy. We therefore encourage you to visit this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated support team provides assistance around the clock in both Bengali and English.

For more information, visit our FAQ page or learn more about the c7c7 platform on our About Us page.